How Tseng College at CSUN moved from distributing course evaluations via paper & email to Qualtrics surveys seamlessly integrated with Canvas LMS

Assessing educational outcomes is increasingly important for universities. One of the most commonly used measures is the end or mid-course evaluations.

Tseng College at California State University, Northridge (CSUN) has used various survey methods for their course evaluations: from paper-based to emailing links of course evaluation surveys. However, with these methods, Tseng College has been experiencing a lack of efficiency, time to answer, anonymity, ease of use, and increased costs of maintaining the survey tool.

Tseng College wanted to find a course evaluation survey tool that would ensure ease of use, help boostresponse rates, and would be part of the regular student workflow. CSUN already had licenses for Qualtrics surveys and Canvas LMS thus Tseng College searched for a solution to bring Qualtrics surveys into Canvas LMS. Qualtrics introduced Tseng College to Qualtrics LTI, an integration developed by Drieam to embed Qualtrics surveys in Canvas LMS.

Key results:

  • 50%+ response rate achieved for non-mandatory course evaluation surveys
  • Survey setup reduced to ~15 minutes per term, compared to previous manual processes
  • No ongoing maintenance required since implementing Qualtrics LTI
  • Standardized course evaluation templates reused across all courses
  • Improved data consistency enabling centralized dashboards and reporting
  • Reduced administrative workload and costs by eliminating paper and email-based survey distribution

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