YOur data, our priority

Security and Privacy

At Drieam, we place security as the highest priority in the operations of our suite of products and services.

We strive to continuously provide a robust set of security measures and practices to guarantee the privacy & security of our customers’ data. Therefore, we always work in line with our Data Protection policy, meaning we carefully deal with all collected and processed data and that we comply with the applicable legislation, including the General Data Protection Regulation (GDPR) and its Implementing Act.

Privacy Policy

In our Privacy Policy, you will find information about how, whether, and why we collect and use personal information with our apps and systems.

Open our privacy policy

Security Measures

At Drieam we take adequate technical and organisational measures to make sure our customers’ data is secure and protected. The key principles which we use for this purpose are Security by Design (like data minimisation) and Security by Default. Moreover, we periodically carry out internal audits in line with the IT security guidelines for web applications, defined by the Dutch National Cyber Security Centrum (NCSC).

Responsible Disclosure

Despite our dedicated measures to ensure the security and privacy within our apps and systems, it still can happen that a vulnerability occurs. Therefore, further to our actions to find possible vulnerabilities, at Drieam we are always open to notifications about weaknesses that can be found by others. A vulnerability in one of our systems can be notified directly to our security officer. We are excluding our WordPress hosting from the Responsible Disclosure program. Together with the notification, we kindly request an extensive description of the found vulnerability, so we can reproduce and resolve it. Moreover, we kindly request the reporter to not share the identified vulnerability with others; notifications will always be treated as confidential information. For each notification, elements cannot be downloaded, changed, or removed. We strive to solve any found vulnerabilities as soon as possible and to make sure they will not occur again.

Our Partners

When performing our services, our partners might have access to personal data. They are, therefore, (sub-)processors of personal data as referred to in article 4 of the General Data Protection Regulation (GDPR). At Drieam, we take several measures to ensure that this data is processed in a safe and responsible way, in line with article 28(2) of the GDPR.

When possible, we keep data in Europe and we concluded a data processing agreement (DPA) with each of our partners. In addition, we only work with partners located in the European Union, or at the United States, provided they comply with the GDPR rules and regulations when processing our data. Below you find the updated list of the partners, which might have access to the processed/ collected data by Drieam:

On mobile, scroll the table below left and right.

Sub-processor	Purpose	Country of processing	Certification	Remarks	Country entity
Amazon Web Services (AWS)	AWS is used to host, backup and process Drieam’s web applications and all its data.	EEA / US (Qualtrics LTI hosted in US)	ISO 27001, 27017, 27018 certification and SOC2 Type II attestation	–	Ireland
Heroku [Salesforce]	Cloudplatform as a service (PaaS) to build, run and operate Drieam’s web applications.	Europe / US (Qualtrics LTI hosted in US)	ISO 27001, 27017, 27018 certification and SOC2 Type II attestation	–	US
Appsignal	Application performance monitoring	EU	Application data stored in ISO 27001 certificated facilities	–	NL
Mailgun	Transaction email service to send, receive and track emails	EU/US	SOC2 Type II attestation	Applicable to Eduframe, Portflow and Canvas hosting	US
Instructure	Learning Management System (LMS)	EU	www.instructure.com/canvas/security	Only applicable when reselling Canvas LMS	US
Qualtrics XM	Distribution of surveys and saving and reporting of survey results	EU	ISO 27001 Certification https://www.qualtrics.com/security-statement/	Only applicable when reselling Qualtrics.	US
Freshdesk	Helpdesk software	EU	ISO 27001, 27017, 27018 certification and SOC2 Type I attestation	Only personal data of Drieam’s direct contact persons at the customer is being processed.	US
Google Workspace	Used for email communication, calendar events and cloud storage of our team.	EU	Application data stored in ISO 27001 certificated facilities	Only personal data of Drieam’s direct contact persons at the customer is being processed.	US
HubSpot	Store leads info, establish communication channels and track progress along the buying lifecycle.	EU	SOC2 Type II certification https://legal.hubspot.com/security	Only personal data of Drieam’s direct contact persons at the customer is being processed.	US
Moneybird	Utilized for issuing invoices to customers.	NL	ISO 27001 Certification	Data that is processed is limited Drieam’s direct contact persons at the customer and licence details.	NL
QuickBooks	Utilized solely for issuing invoices to customers in the US & Canada.	US	ISO 27001 certification and SOC2 Type II attestation	Data that is processed is limited Drieam’s direct contact persons at the customer and license details.	US
Microsoft [Azure]	AI / LLM Services	EU (Sweden)	ISO 27001, ISO 27002, ISO 27018, SOC 1, 2 & 3	Only applicable for Portflow customers that opted in.	US

SOC2 type II certification

Drieam was assessed on internal control policies and practices and has received SOC2 type II certification by meeting the stringent requirements set forth by the AICPA and CICA.

Drieam has access control procedures in place and we are fully trusted with highly confidential information such as passwords, documents and secure images.

Cyber Essentials Certified

Drieam has the appropriate measures in place to be protected against a wide variety of the most common cyber attacks as certified by our Cyber Essentials Certificate. Cyber Essentials certification demonstrates that an organisation is protecting itself by implementing the most important cyber security controls.

Product Trust Portals

Find out more on our product-specific trust portals about security, privacy, and accessibility and gain access to compliance and certification documentation.