Customer experience: Modernizing Non-Credit Enrollment at the University of Illinois-Springfield2026-08-19T14:36:43+02:00

Modernizing Non-Credit Enrollment at the University of Illinois-Springfield

How the University of Illinois modernized continuing education with Canvas LMS and Eduframe

NUMBERS

One seamless learner journey

THE CHALLENGE

“Borrowed” Systems Built for Credit, not Continuing Education

When Emily Keener, Director of Continuing and Professional Education (CAPE) at UIS, joined the team, the department was relying on outdated systems that weren’t built for continuing education. Two separate LMSs supported different programs, creating disconnected workflows and making it difficult to manage learner data effectively.

For learners, these limitations created unnecessary friction. The existing CRM was designed around traditional credit-bearing admissions, meaning professionals looking to take a single course could face the same application process as a degree-seeking student.

The previous CRM forced non-traditional learners through a complex admissions funnel designed for full-time students. They often questioned the necessity of a full academic application when their goal was simply to enroll in a single professional development course.

Emily Keener, Director of Continuing and Professional Education

THE SOLUTION

One scalable solution for storefront, enrollment management, and LMS

After evaluating several options, the UIS PACE team chose Canvas LMS by Instructure as their learning management system and Eduframe as their enrollment management, storefront, and student information system.

University of Illinois, Springfield Catalog

Continuing education looks different at every institution. Let’s find what works for yours

Success is defined by our ability to provide a frictionless learner journey where the technology becomes invisible. We want our learners to get exactly what they came for without noticing the systems behind the scenes, ensuring they can simply sign in and focus on their education. Emily Keener Director, Continuing and Professional Education This collaboration will make it easier and faster for us to develop, launch, and manage workforce- driven programs, expanding opportunities for our students and the entire community. Dr. Robert Kerr Executive Director of Innovation and Opportunity
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PARTNERSHIP

Built for Canvas, trusted by Instructure

Eduframe is a proud Instructure Certified partner. Together, Canvas and Eduframe let institutions like University of Illinois, Springfield, enroll non-traditional learners, manage B2B partnerships, and launch stackable programs with speed and clarity. When Canvas and Eduframe work together, learners move seamlessly from catalog to certificate, and institutions get the infrastructure to grow lifelong learning at scale.

Are you interested in scaling your continuing education offerings and boosting enrolments?

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