LONG-TERM PARTNER
Trusted Partner for Your Continuing Education Growth
Implementing a new Continuing Education SIS & Registration Platform is more than a technology project. It affects processes, people, and the wider systems your continuing education operations rely on. That’s why a successful implementation & go-live are just the start of a long-term partnership.
Our 6 Commitments to a Successful Partnership
A Structured Implementation
Moving to a new SIS and registration platform requires careful planning. Every Eduframe implementation is guided by an experienced implementation consultant in your timezone, working closely with your team to map requirements, processes and integrations, and prepare your environment for migration and go-live. We also train your team to have the knowledge needed to start working with the platform confidently.
“Every implementation is guided by an experienced consultant who works with you to identify all key details and helps prepare for a successful go-live.”
Ongoing Customer Success Management (CSM)
Getting the most out of Eduframe starts with proper training for your team. From there, we help you optimize processes and identify opportunities for further automation, with our knowledge base available on-demand whenever you need additional guidance.
“We engage in regular conversations about our institutional partners’ developments and support them wherever possible in further optimizing or automating course administration.”
A Clear Service Level Agreement (SLA)
Our SLA sets out maximum downtime, support response times in multiple timezones, and what to expect from maintenance, giving your team clear expectations throughout the partnership. Check our status page for details on downtime.
“We know better than anyone that education never stops. When tools are unavailable, it directly impacts students and instructors. Stability is therefore essential. The SLA provides an important basis for that stability and serves as the foundation for a solid, long-term partnership.”
Quick Support and Assistance
When your team has a question or something isn’t working as expected, our support team is ready to help, by email or through your dedicated support portal in Pylon. We combine proactive monitoring and maintenance with clear response-time commitments, so you’re never left wondering where things stand
“Thanks to proactive maintenance on our systems, we prevent many technical problems. Should issues arise, we work as quickly as possible to resolve them.”
Future-Oriented Development
Continuing education keeps on developing, and so does Eduframe. We stay close to our customers and partners to learn how their needs are evolving and use those insights to inform the future development of the platform. We work directly with institutions to explore new requirements and co-create functionality that can provide wider value to our worldwide Eduframe community.
“By hosting brainstorming sessions with clients on a shared vision for education, everybody wins: Eduframe becomes a more versatile and comprehensive product while meeting even more customer needs.”
An Active User Community
While every institution’s setup is unique, many continuing education teams are working through similar challenges. Through Eduframe user events and webinars, we bring customers together to exchange experiences, share how they use Eduframe and learn from other institutions
“The great thing about our user events and webinars is that a different perspective is highlighted every time. That makes them perfect moments to discover fresh ideas.”
Eduframe: The #1 Continuing Education SIS & Registration Platform
Discover how Eduframe can help scale your continuing education. We’ll walk through your current setup and requirements and show you the platform and how it could work for you. We’re also happy to discuss how we’ll partner up, from implementation and go-live to daily administrations and making your continuing education business a success.
Customer story
Scaling Continuing Education Programs with Limited Resources
Jones College’s Online Workforce College (OWC) uses Eduframe to support its fully online, self-paced offerings while keeping administrative overhead manageable for its two-person team.
With Eduframe, OWC connects registration, Canvas LMS, and digital credentialing to support learners from enrollment through credential completion.
It was a very well-managed and well-organized transition, I appreciated the hand-holding and the guided tours. Throughout the transition process we had a great working relationship with our Eduframe customer success manager who was helping us think through all the different possibilities and ways to manage everything efficiently.
Trusted by Institutions Growing Their Continuing Education Offerings
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