Security and Privacy
At Drieam we place security as the highest priority in the operations of our suite of products and services. We strive to continuously provide a robust set of security measures and practices to guarantee the privacy & security of our customers’ data. Therefore, we always work in line with our Data Protection policy, meaning we carefully deal with all collected and processed data and that we comply with the applicable legislation, including the General Data Protection Regulation (GDPR) and its Implementing Act.
At Drieam we take adequate technical and organisational measures to make sure our customers’ data is secure and protected. The key principles which we use for this purpose are Security by Design (like data minimisation) and Security by Default. Moreover, we periodically carry out internal audits in line with the IT security guidelines for web applications, defined by the Dutch National Cyber Security Centrum (NCSC).
Despite our dedicated measures to ensure the security and privacy within our apps and systems, it still can happen that a vulnerability occurs. Therefore, further to our actions to find possible vulnerabilities, at Drieam we are always open to notifications about weaknesses that can be found by others. A vulnerability in one of our systems can be notified directly to our security officer (email@example.com). We are excluding our WordPress hosting from the Responsible Disclosure program. Together with the notification, we kindly request an extensive description of the found vulnerability, so we can reproduce and resolve it. Moreover, we kindly request the reporter to not share the identified vulnerability with others; notifications will always be treated as confidential information. For each notification, elements cannot be downloaded, changed, or removed. We strive to solve any found vulnerabilities as soon as possible and to make sure they will not occur again.
When performing our services, our partners might have access to personal data. They are, therefore, (sub-)processors of personal data as referred to in article 4 of the General Data Protection Regulation (GDPR). At Drieam, we take several measures to ensure that this data is processed in a safe and responsible way, in line with article 28(2) of the GDPR.
When possible, we keep data in Europe and we concluded a data processing agreement (DPA) with each of our partners. In addition, we only work with partners located in the European Union, or at the United States, provided they comply with the GDPR rules and regulations when processing our data. Below you find the updated list of the partners, which might have access to the processed/ collected data by Drieam:
|Sub-processor||Purpose||Country of processing||Certification||Remarks||Country entity|
|Amazon Web Services (AWS)||AWS is used to host, backup and process Drieam’s web applications and all its data.||Frankfurt, Germany; Dublin, Ireland||ISO 27001, 27017, 27018 certification and SOC2 Type I attestation||-||Ireland|
|Heroku [Salesforce]||Cloudplatform as a service (PaaS) to build, run and operate Drieam’s web applications.||Europe||ISO 27001, 27017, 27018 certification and SOC2 Type I attestation||-||US|
|TransIP||Webhosting||NL||ISO 27001 certification||Only applicable to Canvas hosting||NL|
|Appsignal||Application performance monitoring||EU||Application data stored in ISO 27001 certificated facilities||-||NL|
|Bugsnag||Reporting, monitoring and resolving issues in our software||EU||Phase out in Q4 2020||US|
|NewRelic||Digital Performance Monitoring and Management||EU||Phase out in Q4 2020||US|
|Mailgun||Transaction email service to send, receive and track emails||EU/US||Only applicable to Eduframe and Canvas hosting||US|
|Userpilot||Software to support in-app onboarding||US||-||Offered as an opt-in feature for our customers||US|
|Instructure||Learning Management System (LMS)||EU||www.instructure.com/canvas/security||Only apllicable when reselling Canvas LMS||US|
|Qualtrics XM||Distribution of surveys and saving and reporting of survey results.||EU||ISO 27001 Certification https://www.qualtrics.com/security-statement/||Only applicable when reselling Qualtrics.||USA|
|Hubspot||Store leads info, establish communication channels and track progress along the buying lifecycle||EU & US||Application data stored in ISO 27001 certificated facilities||The data that is processed is limited to Drieam’s direct contact persons at the customer/lead||US|
|Moneybird||Invoicing & accounting software||EER||-||Only personal data of Drieam’s direct contact persons at the customer is being processed.||NL|
|Slack||Used as internal communication system at Drieam. Although sharing personal data of our customers over is limited, a processing agreement with Slack has been concluded.||US||Only personal data of Drieam’s direct contact persons at the customer is being processed.||US|
|Freshdesk||Helpdesk software||US & EU||ISO 27001, 27017, 27018 certification and SOC2 Type I attestation||Only personal data of Drieam’s direct contact persons at the customer is being processed.||US|
|Google Suite||Used for email communication, calendar events and cloud storage of our team.||US & EU||Application data stored in ISO 27001 certificated facilities||Only personal data of Drieam’s direct contact persons at the customer is being processed.||US|
Feel free to contact our security officer for any question or comment related to Drieam’s (data) privacy & security: firstname.lastname@example.org
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